FAQs – SPIbelt

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Born in Austin, TXIndependently-Owned

FREE SHIPPINGon all US orders of $49 or more!

Returns, refunds & exchanges

What is your return or exchange policy?

If within 30 days you are not entirely satisfied with your SPIbelt® purchase, you may return it in new condition. Please return to the address listed below. Enclose your packing slip with your order number, and provide instruction on whether you would like to return or exchange your purchase. We will refund the cost of the merchandise and tax only. All shipping charges are non-refundable. SPIbelt is not responsible for packages lost in transit.

Please address returns to:

SPIbelt Customer Returns

5321 Industrial Oaks Blvd

Unit 105

Austin TX, 78735

What is your warranty policy?

SPIbelt® will warranty all products against defects in material or workmanship for one year from the date of purchase. Warranty claims are to be made through the Authorized SPIbelt dealer where purchased. If the item was purchased at www.spibelt.com, contact us at customerservice@spibelt.com for return authorization. Warranty is only valid with proof of purchase from an authorized dealer or from www.spibelt.com. The SPIbelt warranty does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials of extended time and use, rips, tears, holes, burns, pilling and shrinking. Alteration of SPIbelt products will void warranty.

Shipping policy

When will my order ship?

We ship orders out next business day.

How quickly will I receive my order?

Domestic

USPS First Class (Free Shipping): 3-7 Business Days

USPS Priority Mail: 2-4 Business Days

UPS 2nd Day Air® - 2 days after ship date.

Canada First Class Package International - 7 -21 Business Days *not guaranteed

Priority Mail International: 6-10 Business Days

Priority Mail Express International: 3-5 Business Days

Please note: SPIbelt® is not responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes. Because we ship our products via independent carriers, we cannot guarantee delivery by these dates.

Free Shipping

Free shipping (USPS First Class) applies to all orders within the United States. You will select the free shipping option during check out. Orders will be processed next business day. The Free Shipping option typically takes 7-10 days to arrive but may take longer.

Do you ship internationally?

While we’d love to support customers around the globe, we currently only ship within the United States and do not offer international shipping at this time.

Not in the United States? Find a retailer in your country.

Where is my tracking information?

You will receive tracking information through an email – make sure to check your spam folder. It is also included on your account details page if you created an account. If you do not receive tracking information please email customerservice@spibelt.com with your order number for more information.

Product

Does SPIbelt bounce when full?

SPIbelt will not bounce when full. Our product is designed to stay comfortably in place.

How do I wear my SPIbelt?

Here are some suggestions on how to wear a SPIbelt for comfort, style, and best fit! Make sure the zipper is aligned in the center of the pocket instead of having the zipper at the top. Stack items from largest to smallest from bottom to top. The SPIbelt can be wore high or low on the hips. We find most people prefer lower on the hips (a few inches below the navel). Don’t forget to make sure that the elastic is snug!

Is SPIbelt washable?

Yes. Hand wash with a mild detergent and hang to dry.

Care concerns: machine washing and drying your SPIbelt may lead to fabric snags and broken plastic. Check out our blog post for step by step instructions - read more.

What size SPIbelt should I buy?

We offer three sizes of SPIbelts:

- The Kids’ SPIbelt fits a child with a 18″–24″ waist size (all Kids’ SPIbelts come in Non-Logo elastic).

- Adult SPIbelts fit a 24″–47″ waist size.

- The [_SPIbelt Belt Extender_](/content/products/spibelt-belt-extender "SPIbelt Belt Extender"/index.html) or [_SPIbelt Belt Extender Pro_](/content/products/pro-belt-extender "Pro Belt Extender"/index.html) extends your SPIbelt’s elastic by up to 12 inches.

NOTE: The Belt Extender is only compatible with only specific products. Please look at the product page for compatible products.

Can I attach a racing bib (number) to my SPIbelt? If so, which models?

Yes, a race number can be attached to all SPIbelts, but you will need to purchase a set of Race Bib Toggles that loop around the elastic of your SPIbelt. SPIbelt Endurance Series comes with built in Race Bib Toggles.

How to use:

-Squeeze plastic toggle and remove black cord.

- Loop one end of cord around belt.

- Insert one end of cord through hole on bib.

- Squeeze toggle and insert both ends of cord into toggle hole.

- Repeat on the other side.

Is SPIbelt sweat-proof or waterproof?

IMPORTANT: SPIbelt products are NOT waterproof. Items may be exposed to moisture. We recommend the use of a waterproof aLokSak® resealable bag if using with electronics or other small personal items that must remain dry.

What belts are reflective?

The [Reflective SPIbelt](/content/products/reflective-running-belt-spibelt "Reflective Running Belt SPIbelt"/index.html) has a reflective pocket and elastic for 360° reflectivity.

Does the SPIbelt have Latex in the belt?

Our products do contain dry natural rubber in the elastic, which can be an irritant to those with a latex allergy.

SPI H2O

How do I wash my water bottle?

The SPI H2O Companion 8oz bottle is dishwasher safe on the top rack.

What is the difference between the SPI H2O companion bottles and the Distance Pro bottles?

The SPI H2O Companion bottle is compatible with all of our belts and is meant to be an easy add-on for the more casual runner who needs less water. The [Distance Pro](/content/products/distance-pro "Distance Pro"/index.html) hydration belt was specifically designed to support two of our H2O Companion 8oz bottles.

Medical

Does a Kids’ SPIbelt fit an insulin pump and a phone?

The best belt for an insulin pump and phone would be the Kids’ Double-Pocket SPIbelt. You can put the phone in the larger pocket and the pump in the smaller pocket.

Can I use an Original SPIbelt for my insulin pump?

Many of our customers with Type 1 Diabetes use the [Original SPIbelt](/content/products/the-original-spibelt "The Original SPIbelt"/index.html). While it doesn’t have the pass through hole in the back, you can feed the tubing through the front where the zipper ends. You won’t have to have to disconnect the infusion set connector from the device.

Will two epipens fit into a SPIbelt?

Yes! The [Kid’s belt](/content/products/kids-spibelt "Kids' SPIbelt"/index.html), [Kid's Double Pocket](/content/products/kids-double-pocket-spibelt "Kids' Double-Pocket SPIbelt"/index.html), or [Kid's Play Proof SPIbelt](/content/products/kids-play-proof-spibelt "Kid's Play-Proof SPIbelt"/index.html) will all fit two epipens in the pocket.

Running

Does Bluetooth work with my SPIbelt?

Yes. Bluetooth headphones are compatible with SPIbelt products and have no issues with connectivity while running.

I prefer headphone cords - can I still listen to music when my phone is in the pocket?

Yes, you can still listen to music with a headphone cord. You have a few options. The SPIbelt Flex, Running Belt with Window, and the Diabetic SPIbelt all have a headphone port. However, many of our customers will just feed the headphone cord through the end of the zipper.

Online

What currency is the site in?

All dollar amounts on our website are presented in US currency. If you are ordering with a Canadian credit card on our website, the charges to your credit card will reflect the current exchange rate from CAD to USD. Please note: Your bank may charge you an additional international transaction fee for these orders. For more information, please check with the bank that issued your credit card.

When will you charge my credit card?

Your credit card won’t be charged until your order is shipped. We’ll send you an e-mail to notify you when your order has been shipped and we’ve charged your credit card.

What is your privacy policy?

We value your privacy. Learn more about our [privacy policy](/content/policies/privacy-policy "Privacy Policy"/index.html).

Is ordering on the SPIbelt website secure?

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.

Other

Will SPIbelt sponsor my team/event/cause/fundraiser?

Please send detailed information about the requested sponsorship to marketing@spibelt.com. We review each opportunity on a case-by-case basis. While we are not able to sponsor every suggested event, we do appreciate your consideration.

How can I get updates on new products and promotions?

You can sign up for our email list to get updates on new products, sales, events and other special announcements.

Free Shipping

Free delivery on all orders of $49 or morein the USA. We also offer a hassle free, 30 day return policy.

More Information

Made with Love

We strive to create products that are unique, intuitive, and made with the utmost quality. We hope you love your SPI gear as much as we do!

Born in Austin, TX

We have been in business since 2006. A majority of our products are born in Austin, TX and are sold to thousands of retailers in over 40 countries worldwide.

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